Refund policy

Return & Refund Policy

We offer a 5-day return window, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the exact same condition in which you received it — unused, undamaged, with all tags attached, and in its original packaging. Proof of purchase (order number or receipt) is required. Returns that do not meet these conditions will not be accepted, and the item will be returned to you.

To start a return, please mail us at snapd.shop@gmail.com with your order number and, where applicable, clear photographs of the item. Returns must be requested and approved before sending anything back. Items sent back to us without a prior approved return request will not be accepted.

Once a return is approved, you must return the product to the address we provide and cooperate with any verification steps we require. The returned item will be inspected on arrival. Refunds are processed only after the item has been received and verified to be in its original, eligible condition.

Damaged, defective, or wrong items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately with photographs so we can evaluate the issue and make it right.

Non-returnable items
Certain items cannot be returned, including personal care and hygiene goods (such as in-ear earphones and beauty products), custom or personalized products, and any hazardous or flammable goods. Sale items and gift cards are also non-returnable. Please reach out if you're unsure whether your item qualifies.

Exchanges
The fastest way to get what you want is to return the eligible item and, once the return is approved and verified, place a separate order for the new item.

Refunds
Once your returned item is received and verified, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 15 business days. Please note that your bank or card provider may take additional time to reflect the amount. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at snapd.shop@gmail.com.